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Terms & Conditions of Supply for Business Customers

The below mentioned Terms & Conditions are applicable to purchases made to SNZTECH.COM by Business Customers. For Consumers, please see our Consumer Terms & Conditions.

Once you register with SNZTECH.COM as a business customer, the Terms and Conditions of Sale (‘Terms’) specified in this document will be applicable on all transactions between SNZTECH.COM and yourself. When you make use of our website SNZTECH.COM and submit any Orders, you agree you have read, are bound by and will comply with these Terms and that these Terms will supersede any previously used Terms of supply between you and SNZTECH.COM.

This document along with SNZTECH.COM’s Returns Policy and other SNZTECH.COM Company Policies indicated on this page are SNZTECH.COM’s Terms and Conditions (‘Terms’) based on which SNZTECH.COM will supply all products (‘Products’) given on the SNZTECH.COM website and its associated pages (‘our website’). All SNZTECH.COM consumer customers are encouraged to carefully read the below Terms prior to placing an order with SNZTECH.COM and print a copy for your future reference. By placing an order with SNZTECH.COM you agree to be bound by the below Terms.

In case you do not agree with any of these Terms, please do not place your order with SNZTECH.COM for any products/services. Your agreement to these Terms will be considered to be confirmed once you click on the ‘Pay Now’ button on our website.

Person: Indicates a natural person, a corporate/unincorporated body with or without a distinct legal identity.

Party: Refers to particular representatives, beneficiaries or allowed person/s.

Statute or statutory provision: Indicates amended or re-enacted statutes and provisions, including any subordinate legislation made thereunder.

Any Terms beginning with words like ‘include’, ‘including’ or similar verbiage will be considered as illustrative and shall not limit the sense of the preceding words.

Writing/Written: Refers to faxes and emails.

Working Day: A day which is not a weekend/bank/public holiday in the USA.

Purchase Policy

By placing a Product on our website, we invite offers for the said Product and this cannot be deemed a binding compulsion for SNZTECH.COM to sell at the listed price, regardless of whether an Order has been acknowledged or a payment has been completed.
Once you place an order with SNZTECH.COM it will imply that you are making an offer to buy the Products as per these Terms.
Upon being approved and a Trade Account has been setup with you, you must ensure that when sending us any Order the Order terms and details are accurate and complete. Once we have processed the Order, you will receive an Order Acknowledgement email and you must let us know in case of any errors in processing with 1 business day of the Order Acknowledgement email receipt. Failing which, no changes can be made to the Order processing and SNZTECH.COM shall not be liable for the consequences.
Please note that an order Acknowledgement email does not imply that the Order has been accepted.
You will receive a Payment Confirmation email from us indicating the order has been accepted, the payment has been successfully charged and the expected delivery dates and tracking information. This Contract between you and SNZTECH.COM will come into effect immediately at this stage.
The Contract will be for only those Products which are included in the Payment Confirmation email. SNZTECH.COM shall not be liable to supply any other Products unless via a separate order and Payment Confirmation.
All Orders are subject to stock. In case we do not have stock, we will intimate you as soon as possible. You have the right to cancel the Order if you wish at this point or order an alternative item. A full refund will be issued to you in case you wish to cancel the Order. In case you choose an alternative, these Terms will be applicable on that Order and in case there is any difference in the prices, either SNZTECH.COM shall refund you the excess payment made or you will be liable to pay the underpayment amount for the higher priced alternative.
In case the price of a Product is listed incorrectly on our website due to an error, SNZTECH.COM shall notify you within 14 days via email or phone of the Payment Confirmation and you shall have the option to either cancel the Order and get a refund or pay the underpayment amount and have your Order processed.
You agree that Grade A and Ex Stock listed products on our website have a 90 days warranty and Grade B/Used Stock Products have a 30 days warranty. These Products may have slight cosmetic defects, be factory refurbished or might have been returned after purchase as unwanted items.

Delivery Policy

The ordered Products shall be delivered to the delivery address specified in the Order.
All dates quoted for delivery are estimates only, and the times of delivery are not of the essence. In case of Force Majeure occurrences, SNZTECH.COM shall not be liable for shipping delays. SNZTECH.COM shall not be liable for incorrect delivery instructions provided to us at the time of placing your Order which make the delivery location unavailable to us.
All Risk in the Products is passed to you once you receive the Product and sign for it. SNZTECH.COM shall accept no liability for any damages/losses to the Product thereafter.
You shall be responsible for checking your Product upon delivery. In case the Products do not look in satisfactory condition, please do not accept the delivery. In case you cannot check the condition, please sign ‘’Unchecked’’ with the courier. This will ensure you will be able to claim warranty afterwards.
In case we are unable to fulfil your Order by the requested date, we will intimate you as soon as possible after the Payment Confirmation. You may choose to accept an alternative date or period. SNZTECH.COM will not be liable for any damages/losses due to this delay in delivery.
In case you do not take delivery for your ordered products, then without prejudice to any other rights and remedies entitled to us, we may keep your Products in storage until they are delivered and charge you for all related expenses (including insurance). After 21 days have elapsed, SNZTECH.COM reserves the right to resell the Products or dispose of them altogether after charging you for the storage and selling costs (including without limitation the insurance) for any excess over price of the Products or any shortfall below the Products price.
The quantity of products recorded by SNZTECH.COM at the time of order dispatch shall be considered final evidence of the quantity of products received by you, unless you can share solid evidence to the contrary.
In case of non-delivery of your Order, you are responsible for informing us within 2 working days of the expected delivery date, otherwise SNZTECH.COM will not be liable.
SNZTECH.COM’s liability for non-delivered Products shall be limited to replacement of the Products within a reasonable timeframe or issuing a credit note
Our liability for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a credit note (valid for up to 2 years from date of issue) against the Order Invoice.

Title and Risk

The Risk in the Products will be passed to you.
The Title to the Products will not pass to you until one of the following: SNZTECH.COM has received the full payment for the ordered items and all outstanding invoices owed by you, or when you receive the delivery of the order.
Until the time that the title to the Products has passed on to you, you are obligated to:
hold the Products on a fiduciary basis as our Bailee
store the Products separately from your possessions so that our Products are identifiable as our property
not remove, deface or obscure any identifying markings on the Product packaging or related to the Products
Keep the Products in good condition and keep them insured against all risks for the full price from the date the risk passes to you.
Provide SNZTECH.COM with information related to the Products
You have the right to resell or use the Product

Faulty Products, Returns and Warranty

SNZTECH.COM will transfer to you the benefits of all Product Warranties/Guarantees provided by the manufacturers.
SNZTECH.COM warrants on delivery and for a period of 28 days from the delivery date (warranty period) the Products will:
Conform to their description
Be in good condition
Be fit for the purpose confirmed by us that it can be used for
After the 28 days period, the manufacturer warranty will come into effect. Manufacturer Warranties vary from product to product.
For faulty items, please send notice to SNZTECH.COM within 48 hours of the delivery
SNZTECH.COM will inspect the items. You will need to allow SNZTECH.COM to collect the items or arrange for the Products to be returned to us using a carrier.
SNZTECH.COM shall, at its option repair, replace or refund the defective items in full.
SNZTECH.COM shall not be liable for Products Warranties if you or your client continue to use the faulty Product even after notifying us, or in case the Product failure has occurred due to a failure on your part to follow the Product instructions.
SNZTECH.COM shall not be liable for Product Warranties if you or your customer attempt to alter or repair the Product, or if the Product has developed faults due to regular wear and tear, intentional damage, neglect or abnormal storage/working conditions
All Grade A, Grade B and Ex Display Products are clearly marked so on our website. As there is no manufacturer warranty, the Grade A and Ex-Display Products will have a 90-day warranty and the Grade B items will have a 30-day warranty.
You are responsible to check the Products on delivery and inform SNZTECH.COM immediately in case of any problems and have the Products returned to us within 5 business days. The Risk of Products in transit will rest with you.
All Products returned to SNZTECH.COM shall be inspected for defects, and in case there are none, the Product shall be shipped back to you at your shipping expense. We will charge you suing the same payment method you used to place the Order or hold the Products until we have received the payment for shipping.
Since all returned Products are at your own risk, please make sure they are insured, correctly addressed, properly packaged and sent back via a reputed carrier if you are using your shipping account for the product return.
Any additional payments required for the Product Exchange/Replacement shall be charged to the payment method used while placing the order. Replacement products will not ship without full payment has been made.
All refunds provided under this Contract will only be processed to the account(s) from which the Order payment was originally made.
In case you wish to return any unwanted Products, SNZTECH.COM reserves the right to charge a 20% restocking fee on the product price. All such unwanted product returns most be unopened, in fully resalable condition and sent back within 5 days of the delivery date otherwise SNZTECH.COM will not accept the return.
In case of defective product returns, the product will be deemed defective only if the manufacture certifies this in accordance with the End-User License Agreement (EULA), or if it can be proved that the Product License Key has not been exposed. SNZTECH.COM shall replace such defective items on confirmation of the defect by the manufacturer.

Credit Accounts Orders

SNZTECH.COM may grant Credit Trade Accounts on receipt of the Credit Application at its sole discretion.
Credit Account Holders will be required to pay for ordered Products by the 30^th of each month following the invoice date.
Non-payment on time (without prejudice to our other rights and remedies) will give us the right to suspend your account and/or cancel the Credit Account at our absolute discretion with an email notification going out to you in this regard.

Insolvency and Incapacity

In case we have reason to believe that your organization is insolvent or incapable, we reserve the right to cancel/suspend any approved credit facilities and cancel/suspend all further deliveries at our sole discretion, without any prejudice to the rights and remedies available to us
The above clause extends to a material breach by you of any of your obligations under this Contract
The same clause will be applicable if you suspend, or threaten to suspend, payment of your arrears or are incapable to pay your arrears as they fall due or admit incapability to pay your arrears or (being a company) are deemed incapable to pay your arrears, or (being an individual) are deemed either incapable of paying your arrears or as having no practical prospect of doing so, in either case, or (being a partnership) have any partner to whom any of the foregoing apply; or you initiate negotiations with all or any class of your creditors wanting to reschedule any of your debts, or makes a proposal for or enter into any compromise/arrangement with your creditors; or (being an individual) you are the target of a bankruptcy petition/order; or one or more of your creditors or encumbrances attaches or takes possession of, or a distress, execution, sequestration or other such process is charged or imposed on or sued against, the whole or any portion of your assets and such attachment or process is not discharged within 14 days; or (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your business winding up, other than for the solitary purpose of a scheme for a solvent amalgamation with one or more other companies or your solvent reconstruction; (being a company) an application is made to court, or an order is made, for the selection of an overseer or if a notice of intent to appoint an overseer is given or if an overseer is appointed over you; or (being a company) a floating charge holder over your possessions has become enabled to appoint or has selected an administrative receiver; or a person becomes enabled to assign a receiver over your possessions or a receiver is selected over your possessions; or any event happens, or proceeding is taken, with respect to you in any authority to which it is subject that has an effect equal or comparable to any of the events mentioned above, you suspend, threaten to suspend, cease or threaten to cease to carry on all or considerably the whole of your business; or (being an individual) you pass away or, by reason of illness/incapacity (whether mental/physical), are unable to manage your own matters or become a patient under any mental health legislation.

Prices and Payment

Product pricing will be as per the prices listed on our website at the time of your purchase or in Official Quotations sent to you by the SNZTECH.COM Sales Team
You may be required to pay a shipping cost as indicated on the website or in the Official Quotation sent to you by the SNZTECH.COM Sales Team
Payment for the Order is due to the time of ordering unless you have Credit Account with you by the SNZTECH.COM
The Time of payment is of the essence to the Contract.
Excluded from the Product price are tax charges and any costs related to product packaging, loading, unloading, carriage & insurance.
We accept payments via Credit/Debit Card. PayPal, Cheque and BACS transfer. Products shall not be dispatched until we receive cleared funds.
All payments made online on our website are processed by secure connections for your protection

Limitation of Liability

SNZTECH.COM warrants that all products you buy through our website are of satisfactory quality and fit for intended use. This does not cover any defect in the Product arising from misuse and regular wear and tear, willful damage, accident, negligence by you or a Third Party, if the Product is used in a manner not recommended by the manufacturer, failure on your part to follow the Product instructions for use, or any alterations/repairs attempted by yourself on the said Product/s without EP’s express written approval

You must accept that for all Products you buy from SNZ TECH’s website that are listed as Grade A, Grade B, ex-display or Used Stock (implying that these products might have slight cosmetic defects, be factory refurbished or may have been returned as an unwanted item by another Third Party after buying them) you will get a 90 days warranty for Grade A and Ex-Display Products and a 30 days warranty for Grade B items. The Product condition will be clearly specified on the Product page.

SNZTECH.COM’s liability for any losses you suffer due to SNZTECH.COM’s breach of Contract will be restricted to the purchase price of the Product you have purchased from EP.

SNZTECH.COM shall not be liable for any indirect or consequential loss or for any of the below mentioned types of loss, whether occurring due to tort (including neglect), breach of contract or otherwise, even if foreseeable:

loss of income/revenue
loss of business
loss of profits/contracts
loss of predicted savings
loss of data/information
Data Security and Protection
All use of your personal data will be made as per our privacy and cookies policy, except where it has been expressly set out in these Terms.

Complaints SOP

At SNZTECH.COM, we provide the highest level of customer services and exceed our customer expectations regularly. However, in case you would like to file a complaint, please don’t hesitate to reach out to us via email at Sales @snztech.com or Phone: 1-516-399-0848. It is our goal to resolve each and every customer complaint in the minimum possible time frame and keep increasing our loyal customer base through exceptional customer service.

Entire Agreement

The Terms outlined in this document stand for the complete agreement related to the use of our website, and supersede all other warranties, representations and statements, whether oral, written or sent by email. No clauses in these Terms shall impact the obligation of either party in respect of any falsification, guarantee or condition that it makes falsely. Any rights not specifically granted in these Terms are reserved by SNZTECH.COM.

Severance

Each of the clauses specified in these Terms functions separately. If any court or pertinent authority rules that any of the clauses are illegal and void, the remaining clauses shall remain in full force and effect.

Third Party Rights

This Contract is between you and SNZTECH.COM. No other person/entity shall have any rights to enforce any of the specified Terms.

Events outside our Control (Force Majeure)

SNZTECH.COM shall not be held liable for failures to perform, or delays in performance of, any of SNZTECH.COM’s responsibilities under a Contract that are caused by events outside of our reasonable control (Force Majeure Events).

A Force Majeure Event is any act, event, non-happening, omission or accident outside our practical control and includes in particular (without limitation) the below mentioned:

strikes, lock-outs and other industrial actions
civil commotion, riots, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat/preparation for war
fires, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters
Inability to make the use of railways, shipping, aircraft, motor transport or other means of public or private transport
Inability to use public or private telecommunications networks
the acts, decrees, legislation, regulations or restrictions of governments
SNZTECH.COM’s performance under any Contract is considered to be deferred for the period that the Force Majeure Event continues, and SNZTECH.COM will have an extension of time for performance for the duration of this period. SNZTECH.COM will endeavor to end the Force Majeure Event or to find an alternative solution by which SNZTECH.COM’s responsibilities under the Contract may be fulfilled in spite of the Force Majeure Event.

Delivery, Shipping and Lost Items

The buyer hereby accepts and agrees that SNZTECH.COM will not be liable/responsible for lost, held, or damaged products/orders/shipments once turned over to a Common Courier, including drop shipments. The buyer also agrees that they are aware of, and had a chance to obtain insurance from the Common Courier before the Order is delivered to the Common Courier. The Buyer agrees that SNZTECH.COM will not be liable for failed deliveries or errors of the Common Courier or incorrect shipping information. The buyer agrees that shipping provided by a Common Courier is a transaction completely separate and apart from this transaction shipping issues shall in no way impact the terms and conditions of the purchase between the Purchaser and SNZTECH.COM. SNZTECH.COM warrants that it will use its best efforts and will perform its due diligence in conjunction with the buyer to locate the lost or held shipment. The buyer agrees that if they should fail to disclose an amount for shipment declaration on the Purchase Order or if they fail to meet the value of the underlying invoice issued by SNZTECH.COM, the buyer shall remain solely responsible for the timely payment of the outstanding invoice and warrants that the buyer will not hinder or interfere with full payment of the invoice in any way. The buyer agrees that any attempt to stop or interfere with timely payment for a lost or held shipment will be a material breach of contract and breach of warranty.

Notices

SNZTECH.COM will give you notice of new orders via email. This notice will be deemed to have been received and properly served 24 hours after the email has been sent. For purposes of proving the service of any notice, it will be deemed sufficient that the email was sent to the email address provided by the addressee at the time of placing the order on our website.

All notices to SNZTECH.COM must go to the below mentioned contact details:

Address:

SNZ TECH

USA

Email: Sales @snztech.com

Phone: 1-516-399-0848

Right to Vary the Terms

SNZTECH.COM reserves the rights to change these Terms in line with market conditions, changes in technologies, changes in payment methods, changes in related laws and other such legal and regulatory requirements and other changes in our website and system capabilities.

You shall be subject to the Terms and Policies in force at the time you place your Order with us, unless changes to these are necessitated by law or a government authority (in which case it will apply to previous orders placed by you), or if we intimate you of changes to our Terms before we send you the Payment Confirmation email (in which case SNZTECH.COM has the right to deem that you are in agreement with the revised Terms).

Jurisdiction of these Terms

US law governs these Terms. You agree to defer to the non-exclusive jurisdiction of the courts of law of the USA.

Terms & Conditions of Supply for Consumers

The below mentioned Terms & Conditions are applicable to purchases made to SNZTECH.COM by consumers. For customers having a Trade Account with SNZTECH.COM, please see our Business Terms & Conditions.

This document along with SNZTECH.COM’s Returns Policy and other SNZTECH.COM Company Policies indicated on this page are SNZTECH.COM Terms and Conditions (‘Terms’) based on which SNZTECH.COM will supply all products (‘Products’) given on the SNZTECH.COM website and its associated pages (‘our website’). All SNZTECH.COM consumer customers are encouraged to carefully read the below Terms prior to placing an order with SNZTECH.COM and print a copy for your future reference. By placing an order with SNZTECH.COM, you agree to be bound by the below Terms.

Person: Indicates a natural person, a corporate/unincorporated body with or without a distinct legal identity

Party: Refers to particular representatives, beneficiaries or allowed person/s.

Statute or statutory provision: Indicates amended or re-enacted statutes and provisions, including any subordinate legislation made thereunder.

Any Terms beginning with words like ‘include’, ‘including’ or similar verbiage will be considered as illustrative and shall not limit the sense of the preceding words.

Writing/Written: Refers to faxes and emails.

Terms Governing the Use of our Website and Service availability

Use of our website is subject to the Terms indicated in this document. Website users are encouraged to go through these Terms, as they are applicable on every Consumer purchase.
When you place an order on our website, you warrant that you are at least 18 years old and legally allowed to enter into binding contracts.
Using false names and willful use of an invalid payment method is a criminal offence.
SNZTECH.COM reserves the right to check every order placed on our website to permit us and all legally empowered crime prevention agencies to track individual users engaging in fraudulent/unlawful activities.

Formation of the Contract between SNZTECH.COM and Yourself

Once you place an order, an acknowledgement email will be sent to you. Your order is an offer to buy our product and in itself does not automatically guarantee our order acceptance. We will email you an order acceptance once your payment has been successfully completed. Upon our Payment confirmation, the contract will come into effect.
The contract thus created will cover only the products confirmed by SNZTECH.COM in the Payment Confirmation email. SNZTECH.COM will not be liable to provide any items not listed in the Payment Confirmation email, unless SNZTECH.COM confirms this in a separate Payment Confirmation email.
SNZTECH.COM will supply the products as supplied to us by the manufacturers. All product images and specifications on our website and advertisements/brochures we send out are given to provide you with an approximate idea of the products and should not be construed to be 100% accurate all of the time. It is best to check the manufacturer website for accurate images and product specifications/data sheets.
In case the Order Terms clash with any of the Terms indicated in this document, these Terms will take precedence.
SNZTECH.COM shall assign an Order Number upon a successful Payment Confirmation and email it to you. Please keep the Order Number handy for further correspondence regarding your Order.
In case SNZTECH.COM is unable to fulfill your Order due to insufficient stock or non-availability of products, the order will not be processed and we will inform you by email and refund any payment you have made.

Order Cancellation

For faulty product returns, please refer to the SNZTECH.COM Return Policy.

You have the right to cancel your Order at any time before you receive the Payment Confirmation from us.
After you have received the product, in case you do not want the product or have changed your mind, SNZTECH.COM gives you a 14-day Product Returns option with a refund, beginning from the date of the Payment Confirmation receipt.
For Order cancellation, you are obligated to inform SNZTECH.COM via one of the below methods:

Customer Services Phone Number: 1-516-399-0848

Email: Sale@snztech.com

Kindly provide your name, address, order details, order cancellation reason, phone number and email address.

Any Order for the following products cannot be cancelled: Unsealed Software, Consumable items that are sealed for hygienic purpose but now having broken seals and digital downloads.

Order Delivery

SNZTECH.COM will endeavor to fulfill your Order by the Delivery Date mentioned in your payment confirmation email. In case no delivery date is specified, SNZTECH.COM will endeavor to fulfill your Order within 30 days of the Payment Confirmation email date.
In case you have not received your Order, please inform SNZTECH.COM within 7 days of the given delivery date
In certain cases, we may not be able to change your given delivery address after the products have been dispatched.
In case we are able to get the delivery address changed after product dispatch, a revised delivery cost may be charged to you for Delivery Redirection.
All Orders placed before the given cutoff time shall be processed same day and will be delivered as per your requested delivery time as long as no further security checks are needed and the products are in stock.
In case of Order delays due to Force Majeure, SNZTECH.COM will endeavor to intimate you as soon as possible and take necessary action to minimize the delay. SNZTECH.COM will not be liable for any penalties in this case, however in case a substantial delay is anticipated you have the right to request SNZTECH.COM for Order Cancellation and refund.
In case no one is available at your given delivery address, we will leave a note specifying how you can arrange for another delivery attempt or collect the products yourself from the local depot.
In case you do not re-arrange a failed delivery or collect the products from the local depot, SNZTECH.COM will contact you for further instructions and might charge you for additional shipping costs to resend the items to you. In case we are not able to reach you, SNZTECH.COM reserves the right to cancel the Order and issue a refund after deduction of any reasonable costs incurred by us.
In case of late deliveries by SNZTECH.COM, you have the right to treat the Contract as at an end right away if SNZTECH.COM refuses to deliver your Ordered Products, or if you had expressly informed SNZTECH.COM at the time of placing the order that delivery within the deadline is essential.
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you once SNZTECH.COM has received full payment due including any delivery charges, taxes, etc.

Price and payment

The prices of Products will be as specified on our website (errors and omissions excepted).
All prices are taxes and delivery cost exclusive. These will be added once you go to the Order Check Out page on our website.
All prices on our website are subject to change at any time; however, any price changes will not have any effect on orders placed prior to the price change after we have emailed you a Payment Confirmation email.
As our website lists a multitude of products, it is possible that on rare occasions, irrespective of our best efforts, some products will show incorrect prices. It is our standard practice to check pricing before dispatch, so if you have paid more than the product’s correct price, we will refund the difference to you. In case you have paid less than the product’s correct price, we will contact you for further instructions before dispatching your order.
SNZTECH.COM is under no obligation to supply you any incorrectly priced items at the incorrect (lower) price.
SNZTECH.COM accepts payment via all major credit/debit cards, PayPal, Cheque and BACS transfer. No orders will be processed until full payment due has been received by SNZTECH.COM. SNZTECH.COM reserves the right to not ship to unverified addresses in case of PayPal payments.
Your credit/debit card information is encrypted by us to reduce the risk of unauthorized misuse or disclosure. Please see the SNZTECH.COM Privacy Policy and the SNZTECH.COM Cookies Policy. In case we are having trouble taking payments for your Order, we may contact you by phone/email.

Your Rights in case of Faulty Products Delivery

In case of any questions/complaints about the products you have received from SNZTECH.COM, please do not hesitate to reach out to us.

Customer Service: sales@snztech.com

Phone: 1-516-399-0848.

You can also speak to us on our Website Live Chat.

The statutory rights précised here are in addition to the manufacturer’s warranty, which is given with the Products. Such warranties will vary from Product to Product.

Given below is a summary of your important legal rights.

Most manufacturer’s goods postulate that their goods must be as described fit for purpose and of satisfactory quality. During the expected life of your goods your legal rights entitle you to the following:

- Up to 30 days: if your item is not as described, not fit for purpose or not of satisfactory quality, then you can get a refund;

- Up to six months: if a faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and

- If you experience a fault after six months, you may still be entitled to a repair or replacement, or, if that does not work, some of your money back. This will depend on the expected life of your product and the duration of the manufacturer’s warranty; and will only apply for a maximum of six years.

Most manufacturer’s postulate that digital content must be as described, fit for purpose and of satisfactory quality.

- If your digital content is not as described, not fit for purpose or not of satisfactory quality, you are entitled to a repair or a replacement;

- If the issue cannot be resolved, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back; and

- If you can show that a fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

For more information about returning Products, please see the SNZTECH.COM Returns Policy.

Delivery, Shipping and Lost Items

The buyer hereby accepts and agrees that SNZTECH.COM will not be liable/responsible for lost,held, or damaged products/orders/shipments once turned over to a Common Courier,including drop shipments. The buyer also agrees that they are aware of,and had a chance to obtain insurance from the Common Courier before the Order is delivered to the Common Courier. The Buyer agrees that SNZTECH.COM will not be liable for failed deliveries or errors of the Common Courier or incorrect shipping information. The buyer agrees that shipping provided by a Common Courier is a transaction completely separate and apart from this transaction shipping issues shall in no way impact the terms and conditions of the purchase between the Purchaser and SNZTECH.COM. SNZTECH.COM warrants that it will use its best efforts and will perform its due diligence in conjunction with the buyer to locate the lost or held shipment. The buyer agrees that if they should fail to disclose an amount for shipment declaration on the Purchase Order or if they fail to meet the value of the underlying invoice issued by SNZTECH.COM, the buyer shall remain solely responsible for the timely payment of the outstanding invoice and warrants that the buyer will not hinder or interfere with full payment of the invoice in any way. The buyer agrees that any attempt to stop or interfere with timely payment for a lost or held shipment will be a material breach of contract and breach of warranty.

Repairs, Replacements and Refunds

In case you return a Product to SNZTECH.COM within 14 days of the Payment Confirmation email sent to you, SNZTECH.COM will process your refund accordingly.
In case the product is returned to SNZTECH.COM for any other reason (for example, in case the Product is thought to be faulty), SNZTECH.COM will endeavor to examine the returned Product and, if you are entitled, SNZTECH.COM will email you to inquire whether you need us to either repair, replace or refund the Product within 30 days of receiving the defective Product back. SNZTECH.COM can arrange for a free collection of the defective product, or if you like you can use your own courier to send the defective product to us and SNZTECH.COM will reimburse you a maximum of $3.50 for the shipping cost on receipt of the carriage costs proof. In case you are entitled to a defective product repair/replacement, then SNZTECH.COM will not charge you for shipping the repaired/replacement product.
Electronic software downloads cannot be returned unless you inform SNZTECH.COM within 7 days of receiving the Product and it can be proven that the Product License Key has not been viewed. In case of faulty Products, SNZTECH.COM will accept returns only when the product is deemed defective by the manufacturer as per the End-User License Agreement (EULA) or it can be proven that the License Key has not been exposed. SNZTECH.COM will replace damaged/non-conforming Software Product Keys only once it has received the manufacturer’s confirmation that the Product is faulty. SNZTECH.COM will not cover defects caused by accidents, misuse, neglect and regular wear and tear.
In case your Order is over 6 months old and SNZTECH.COM has confirmed that the Product is defective and a refund is due then if the Product is found to have been defective at the time of purchase, a full refund will be done. If the Product was not defective at the time of purchase, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original buying price of the Product. The carriage cost for the original Order will not be refunded.
Any refunds by SNZTECH.COM will be completed using the same payment method you had originally used to make the payment and will be paid back into the same account.

SNZTECH.COM’s Liability

You must accept that for all Products you buy from the SNZTECH.COM website that are listed as Grade A, Grade B, ex-display or Used Stock (implying that these products might have slight cosmetic defects, be factory refurbished or may have been returned as an unwanted item by another Third Party after buying them) you will get a 90 days for Grade A and Ex-Display Products and a 30 days warranty for Grade B items. The Product condition will be clearly specified on the Product page.

SNZTECH.COM’s liability for any losses you suffer due to SNZTECH.COM’s breach of Contract will be restricted to the purchase price of the Product you have purchased from SNZTECH.COM.

This does not include or limit in any way SNZTECH.COM’s liability in case of death/personal injury occurring due the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for any intentional breaches of these Terms by SNZTECH.COM which will give you the right you to end the Contract between us or for any matter for which it would be unlawful for us to except, or attempt to except, our liability.

loss of income/revenue
loss of business
loss of profits/contracts
loss of predicted savings
loss of data/information

Data Security and Protection

All use of your personal data will be made as per our privacy and cookies policy, except where it has been expressly set out in these Terms.

Events outside our Control (Force Majeure)

A Force Majeure Event is any act, event, non-happening, omission or accident outside our practical control and includes in particular (without limitation) the below mentioned:

strikes, lock-outs and other industrial actions
civil commotion, riots, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat/preparation for war
fires, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters
Inability to make the use of railways, shipping, aircraft, motor transport or other means of public or private transport
Inability to use public or private telecommunications networks
the acts, decrees, legislation, regulations or restrictions of governments

SNZTECH.COM’s performance under any Contract is considered to be deferred for the period that the Force Majeure Event continues, and SNZTECH.COM will have an extension of time for performance for the duration of this period. SNZTECH.COM will endeavor to end the Force Majeure Event or to find an alternative solution by which SNZTECH.COM’s responsibilities under the Contract may be fulfilled in spite of the Force Majeure Event.

Miscellaneous

When using our website, you agree communication with us will be mainly electronic, so we will contact you via email. You acknowledge that all contracts, notices, data and other communications, which we send to you electronically, are in accordance with any legal obligation that such communications be in writing.
All notices you give SNZTECH.COM must be given to SNZ TECH, by email to Sales@snztech.com
SNZTECH.COM will give you notice over email or at the physical delivery address provided at the time of placing the order with us. Our notice will be considered received and served 24 hours after an email is sent, or 3 days after the posting of any letter. For proving the service of thee notices, it will be deemed sufficient to prove, in case of a letter, that the letter has been addressed, stamped and placed in the post, and in the case of email, that the email was sent to the specified email address of the addressee.
This Contract among you and SNZTECH.COM is binding on you and SNZTECH.COM and on our corresponding beneficiaries and dispensers.
You shall not transfer, assign, charge or dispose of this Contract, or any of your rights or responsibilities arising under it unless we agree in writing to do so.
If you do not fulfill any of your obligations as per this Contract and SNZTECH.COM does not insist on it right away, this shall not mean that you are no longer required to complete your obligations and will give SNZTECH.COM the right to take up legal action regarding the breaking of the Contract. For instance, in case you miss a payment and we do not follow up with you for collection but continue to provide you with Products, you are obligated to make the payment at your earliest.
Each of the clauses specified in these Terms functions separately. If any court or pertinent authority rules that any of the clauses are illegal and void, the remaining clauses shall remain in full force and effect.
It is SNZTECH.COM’s intention to depend on these Terms and other SNZTECH.COM Policy documents referred to herein in regards to the subject matter of all Contracts. While SNZTECH.COM takes responsibility for statements/representations made by our sanctioned agents, kindly ensure you ask for any variations from these terms to be confirmed to you in writing.
SNZTECH.COM reserves the rights to change these Terms in line with market conditions, changes in technologies, changes in payment methods, changes in related laws and other such legal and regulatory requirements and other changes in our website and system capabilities.
You shall be subject to the Terms and Policies in force at the time you place your Order with us, unless changes to these are necessitated by law or a government authority ( in which case it will apply to previous orders placed by you), or if we intimate you of changes to our Terms before we send you the Payment Confirmation email (in which case SNZTECH.COM has the right to deem that you are in agreement with the revised Terms)
This Contract is between you and SNZTECH.COM. No other person/entity shall have any rights to enforce any of the specified Terms.
US law governs these Terms. You agree to defer to the non-exclusive jurisdiction of the courts of the USA.

Terms & Conditions of Supply for Business Customers

Purchase Policy

Delivery Policy

Title and Risk

Faulty Products, Returns and Warranty

Credit Accounts Orders

Insolvency and Incapacity

Prices and Payment

Limitation of Liability

Complaints SOP

Entire Agreement

Severance

Third Party Rights

Events outside our Control (Force Majeure)

Delivery, Shipping and Lost Items

Notices

Right to Vary the Terms

Jurisdiction of these Terms

Terms & Conditions of Supply for Consumers

Terms Governing the Use of our Website and Service availability

Formation of the Contract between SNZTECH.COM and Yourself

Order Cancellation

Order Delivery

Price and payment

Your Rights in case of Faulty Products Delivery

Delivery, Shipping and Lost Items

Repairs, Replacements and Refunds

SNZTECH.COM’s Liability

Data Security and Protection

Events outside our Control (Force Majeure)

Miscellaneous

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